Refund policy

We want you to love what you receive. If something isn't right, here's how we handle it.

Returns & Refunds We accept returns within 30 days of delivery. Items must be unused, unopened, and in their original packaging. Return shipping is the customer's responsibility.

Plants & Live Items Due to the nature of live plants, we cannot accept returns. If your plant arrives damaged or in poor condition, please contact us within 48 hours of delivery with photos and we'll make it right.

Damaged or Incorrect Items If you received something damaged or the wrong item, contact us at hello@thetangledleaf.com within 48 hours of delivery and we'll resolve it promptly.

Non-Returnable Items Custom or personalized items are final sale once production has begun.